The financial and insurance world are characterized by a set of rules gathered under the concept of Compliance. This world was then tied to the concepts of Process Management and security management..
The introduction of such Oxsley Sarbane legislation and the law 231 in Italy led to the strong changes in the mode of management in the finance sector by orienting the management’s behavior towards a strong control of internal processes. In parallel, they have developed prevention practices and fraud management.
Ensure that the activities are always conducted with the same operating sequence, to ensure the correct application of the procedures, it is critical, in particular as regards the safety procedures, because this determines the reliability level perceived by the customer..
And it is the management of the relationship with the customer the challenge to be overcome in the present and in the future in the banking and insurance sector.
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